The Hartford ranked No. 1 for digital capabilities in Dynatrace’s Small Commercial Insurance Scorecard. The competitive benchmark study evaluated the top 10 small commercial insurance brands across eight key areas. The Hartford led multiple categories including Functionality, Privacy and Security, overall Ease of Use, as well as tasks associated with digitally viewing and managing a policy. The company also received high marks for its online and mobile quoting capabilities.
“Making our online quoting, servicing, billing and claims processes simple and secure will always be a top priority for us,” said Stephanie Bush, head of Small Commercial and Personal Lines at The Hartford. “Dynatrace’s study validates our progress and our continued focus on delivering what our customers and agents expect and deserve.”
Based on 20 years of benchmarking financial institutions’ digital offerings for small businesses and consumers, Dynatrace’s Small Commercial Insurance Scorecard is an annual competitive evaluation that examines the digital capabilities that insurance companies provide to small business policyholders and prospects. The Scorecard specifically evaluates the digital proficiencies of carriers supporting users of small business insurance policy types such as BOP (Business Owners Policy), Property, Liability, Workers Compensation, and Commercial Auto insurance. Results enable carriers to identify opportunities to deliver a best in class digital user experience to small business prospects and customers.
The Hartford has been insuring small business owners for more than 200 years and was one of the first carriers to create a dedicated business unit for small commercial customers more than 30 years ago. The company, along with its agents, serves more than one million small business customers.
About The Hartford
The Hartford is a leader in property and casualty insurance, group benefits and mutual funds. With more than 200 years of expertise, The Hartford is widely recognized for its service excellence, sustainability practices, trust and integrity. More information on the company and its financial performance is available at https://www.thehartford.com. Follow us on Twitter at www.twitter.com/TheHartford_PR.